Meistgestellte Fragen:
How is the price of a bag determined?
The price of a bag is determined by the number of working hours required for production and the cost of materials. The production of a Velyna Bag can take several hours. For the products in our online shop, we only use fabrics that were made in Germany. This guarantees top German quality, invisible seams and first-class workmanship.
Are there discounts?
You get free shipping from July 1st, 2024 to July 31st, 2024 with the code FREESHIPPING. For an additional 15% discount, sign up for the free newsletter. Directly under the FAQ.
Which payment methods are accepted?
You can pay with credit card, Paypal or Klarna.
Can the bag be personalized?
Each bag is a unique piece. There are many personalization options during the ordering process, such as customizing the color and handle. If you have any other personalization requests, please contact us at: velynabags@gmail.com or on Instagram at velyna_bags
How and where is production carried out?
The bags are all handmade. 100% Made in Germany. We also do not use animal skin, which means leather material is a no-go for Velyna Bags.
We occasionally show the manufacturing process on Instagram. Feel free to check it out @velyna_bags.
How do I care for the bag?
Please only wash your bag at 30 degrees, do not tumble dry and do not iron. The bag can change its shape, so do not load your Velyna Bag too full.
What materials are used?
All bags in the first collection are made of cotton and polyester.
To which countries can we deliver?
We deliver within Germany for 4.99 € shipping costs, and within Europe for 13.99 € shipping costs.
How long does shipping take?
The arrival of your Velyna Bag can take 7 to 10 working days from the day of your order. We will hurry to crochet your Velyna Bag.
How does the return process work?
Returns are possible within 30 days of receipt of the goods, provided the products are in their original packaging, undamaged and unworn. The costs for the return are borne by the customer.
Please send us an email to Velynabags@gmail.com. Please include your order number, which you will find in your order confirmation. We will then get back to you within one day.
How can I contact customer service?
You can write to us at velynabags@gmail.com or on Instageam at Velyna_bags. We will get back to you within 24 hours.